Return & Refund Policy

Effective Date: May 25, 2025

Thank you for shopping with Modernwearstudio. Customer satisfaction is important to us, and we strive to provide a fair and transparent return and refund experience for all purchases made through our store.

This Return & Refund Policy explains the conditions, eligibility requirements, timelines, and procedures for returns, refunds, exchanges, damaged items, and related customer service matters. By placing an order through our website, you agree to the terms outlined below.

If you have questions regarding a return, refund request, or order issue, please contact our support team:

Return Eligibility

Modernwearstudio accepts eligible returns within 60 days from the date the customer receives the order.

To qualify for a return, items must meet the following conditions:

• The item must be unused, unworn, and unwashed
• The item must be in its original condition
• The item must include original tags and packaging when applicable
• The item must not show signs of damage caused by customer misuse
• The return request must be submitted within the approved return period

We reserve the right to deny returns that do not meet these eligibility requirements.

Return Window

Customers are encouraged to inspect their orders promptly after delivery and contact us as soon as possible if assistance is needed.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, safety, or operational reasons.

Non-returnable items may include:

• Final sale items
• Gift cards
• Customized or personalized products
• Used or damaged items caused by customer handling
• Products missing essential packaging or components
• Items returned outside the approved return window

If an item is marked as non-returnable on the product page, that condition will apply at the time of purchase.

How to Request a Return

To begin the return process, customers must contact our support team before sending any item back.

Please provide the following information in your request:

• Full name
• Order number
• Email address used for the purchase
• Reason for the return
• Photos of the item if damaged, defective, or incorrect

Return requests should be sent to:

• support@modernwearstudio.shop

Once approved, customers will receive return instructions and additional guidance regarding the return process.

Please do not return items without prior authorization, as unauthorized returns may experience delays or may not be accepted.

Return Shipping Costs

Modernwearstudio does not charge return handling fees or restocking fees for eligible approved returns.

Customers may still be responsible for return shipping expenses unless otherwise stated or unless the return is caused by:

• Incorrect item received
• Defective item
• Damaged item upon delivery
• Shipping error caused by our fulfillment process

If the return qualifies due to our error, reasonable return shipping support may be provided.

Refund Processing

Once returned items are received and inspected, refunds will be processed to the original payment method used during checkout.

Refund processing may take up to 12 business days after the returned item is received and approved.

Please note that financial institutions and payment providers may require additional time to officially post the refunded amount to the customer’s account.

Refund Methods

Refunds are generally issued back to the original payment method used during purchase.

Possible refund methods include:

• Credit cards
• Debit cards
• PayPal
• Other approved payment methods available at checkout

Modernwearstudio cannot issue refunds to alternative accounts or third-party payment destinations for security reasons.

Partial Refunds

In certain situations, partial refunds may be issued when returned items are not received in original condition.

Examples may include:

• Missing components or accessories
• Visible signs of wear
• Damaged packaging
• Returns with missing tags
• Incomplete returns

Any applicable adjustment will be determined after inspection of the returned merchandise.

Exchanges

Modernwearstudio may support exchanges for eligible products depending on product availability and inventory conditions.

Customers requesting an exchange should contact customer support before returning the item.

Exchange eligibility may depend on:

• Product availability
• Size availability
• Color availability
• Item condition
• Return approval status

If the requested replacement product is unavailable, a refund may be offered instead.

Damaged, Defective, or Incorrect Items

Customers who receive damaged, defective, or incorrect items should contact us promptly after delivery.

To help us resolve the issue efficiently, customers may be asked to provide:

• Order number
• Description of the issue
• Clear photographs of:
• The received item
• Packaging condition
• Shipping label
• Visible defects or damage

After review, Modernwearstudio may offer:

• Replacement shipment
• Exchange
• Refund
• Other appropriate resolution options

Late or Missing Refunds

If a customer has not received a refund after the stated processing period, we recommend the following steps:

1. Check the bank account or payment method used for the purchase
2. Contact the credit card company or payment provider
3. Allow additional posting time required by financial institutions
4. Contact our support team for assistance if necessary

Some financial institutions may require several additional business days before a refund officially appears in the customer account.

Order Cancellations

Customers who wish to cancel an order should contact us immediately after purchase.

Cancellation requests may only be approved if the order has not yet:

• Entered processing
• Been packed
• Been transferred to the shipping carrier

Once an order has been shipped, it can no longer be canceled and must instead follow the return process after delivery.

Refused or Undeliverable Packages

Packages refused by the recipient or returned due to incorrect customer-provided shipping information may be subject to delayed refund processing.

Refund eligibility for refused or undeliverable shipments may depend on:

• Carrier return confirmation
• Package condition upon return
• Verification of delivery failure

Shipping charges associated with completed outbound shipments may not be refundable.

Chargebacks & Payment Disputes

Customers experiencing issues with an order are encouraged to contact Modernwearstudio directly before initiating a payment dispute or chargeback.

Our support team will make reasonable efforts to review and resolve customer concerns in a fair and timely manner.

Fraudulent or abusive chargeback activity may result in account restrictions or refusal of future service.

Return Inspection Process

All returned merchandise is inspected upon arrival to verify eligibility and compliance with this policy.

Inspection may include verification of:

• Product condition
• Signs of wear or use
• Packaging integrity
• Product authenticity
• Included accessories or components

Modernwearstudio reserves the right to refuse returns that do not comply with the conditions outlined in this policy.

Processing Delays

While we strive to process returns and refunds promptly, occasional delays may occur due to:

• High seasonal return volume
• Carrier delays
• Incomplete return information
• Payment verification reviews
• Operational interruptions

Customers will be notified if additional review time is required.

Contact Information

For all return and refund inquiries, customers may contact:

Policy Updates

Modernwearstudio reserves the right to update, revise, or modify this Return & Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically for the latest policy information.

Continued use of our website after policy updates constitutes acceptance of the revised terms.

Thank you for shopping with Modernwearstudio. We appreciate your trust and remain committed to providing professional customer service and a transparent shopping experience.