Shipping & Delivery

Effective Date: May 25, 2025

Welcome to Modernwearstudio. This Shipping Policy explains how orders are processed, shipped, delivered, and supported when customers purchase products from our store. By placing an order through our website, you agree to the shipping terms outlined below.

Modernwearstudio is committed to providing transparent, reliable, and professional shipping services for all customers purchasing bags, tops, shoes, and related fashion products from our online store. We work with trusted shipping carriers and fulfillment partners to ensure orders are processed efficiently and delivered within the estimated timeframes provided.

If you have any questions regarding this Shipping Policy or the status of your shipment, please contact our support team:

• Store Name: Modernwearstudio
• Email: support@modernwearstudio.shop
• Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Order Processing Overview

All orders placed through Modernwearstudio are subject to product availability, payment verification, and shipping address validation before shipment. Orders are processed during normal business operations on business days only.

Business days refer to:

Orders submitted after the daily cut-off time will begin processing on the next business day.

Shipping Timeline

We strive to maintain fast and consistent shipping operations for all domestic orders.

Please note that delivery estimates are provided in business days and do not include weekends, holidays, carrier disruptions, weather delays, or unforeseen logistical interruptions.

Order Cut-Off Time

To ensure efficient fulfillment, Modernwearstudio uses the following daily order cut-off schedule:

Orders placed before 5:00 PM EST on a business day are generally processed within the same business day. Orders submitted after the cut-off time will be processed on the next business day.

Example:

• An order placed on Tuesday at 2:00 PM EST will typically begin processing on Tuesday.
• An order placed on Friday at 8:00 PM EST will typically begin processing on Monday.

Shipping Costs

Modernwearstudio currently offers flat-rate shipping pricing for customer convenience and transparency.

The flat-rate shipping fee applies per order unless otherwise stated during promotional events or special offers displayed on the website.

Shipping charges are clearly displayed during checkout before payment confirmation.

Delivery Areas

Modernwearstudio currently ships within eligible regions serviced by our logistics and carrier partners. Availability of shipping may vary depending on destination restrictions, carrier limitations, or operational circumstances.

We reserve the right to refuse shipment to locations where delivery services are unavailable, restricted, or considered high-risk by carriers.

Customers are responsible for providing complete and accurate shipping information at checkout to avoid delays, failed deliveries, or returned packages.

Delivery Services & Shipping Carriers

Modernwearstudio partners with reliable national and regional shipping providers to ensure safe and timely delivery of orders.

Orders may be delivered using one or more of the following carriers:

• USPS
• UPS
• FedEx

Carrier selection is determined based on shipping destination, package size, operational efficiency, and delivery availability.

Modernwearstudio reserves the right to choose the most appropriate carrier for each shipment without prior notice.

Tracking Information

Once an order has been processed and shipped, customers will receive shipment confirmation information via email.

Tracking notifications generally include:

• Order tracking number
• Shipping carrier information
• Estimated delivery updates
• Shipment status progress

Customers may use the provided tracking number directly on the carrier’s website to monitor shipment progress in real time.

Please allow up to 24–48 hours for tracking information to become active after shipment confirmation is issued.

If tracking information does not update within a reasonable timeframe, customers may contact our support team for assistance.

Shipping Address Requirements

Customers are responsible for ensuring all shipping details entered during checkout are complete and accurate.

Required information may include:

• Full recipient name
• Street address
• Apartment or unit number (if applicable)
• City
• State / Province
• ZIP or Postal Code
• Country
• Valid contact email address

Modernwearstudio is not responsible for delivery issues resulting from:

• Incorrect shipping addresses
• Missing apartment or suite numbers
• Invalid postal codes
• Customer input errors
• Undeliverable destinations

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

Address Changes

Customers who need to modify their shipping address should contact us immediately after placing an order.

While we will make reasonable efforts to accommodate address correction requests, we cannot guarantee modifications once an order has entered processing or has been transferred to the shipping carrier.

To request an address change, contact:

• Email: support@modernwearstudio.shop

Please include:

• Full order number
• Original shipping address
• Updated shipping address

Delayed Deliveries

Although most orders arrive within the estimated delivery window, delays may occasionally occur due to factors outside our control.

Potential causes of shipping delays include:

• Severe weather conditions
• Carrier operational disruptions
• Peak holiday demand
• Customs inspections
• Incorrect customer information
• Transportation limitations
• Natural disasters or emergencies

Modernwearstudio is not liable for delays caused by shipping carriers or external events beyond our operational control.

If your package appears significantly delayed, please contact our support team so we can assist in investigating the shipment status.

Lost Packages

If tracking information indicates that a package has been delivered but the customer cannot locate it, customers should first:

1. Verify the shipping address provided during checkout
2. Check surrounding delivery areas or secure locations
3. Contact household members or neighbors
4. Contact the shipping carrier directly

If the package still cannot be located, customers should contact Modernwearstudio within a reasonable timeframe for additional support.

Claims regarding lost shipments may require carrier investigation before resolution options are provided.

Damaged Packages

Customers who receive damaged packages or damaged products should contact us promptly after delivery.

To help us review and resolve the issue efficiently, customers may be asked to provide:

• Order number
• Description of the damage
• Clear photographs of:
• Product damage
• Packaging damage
• Shipping label

Modernwearstudio will review all reported cases and determine appropriate next steps based on carrier policies and internal procedures.

Undeliverable or Refused Shipments

Packages may be returned to Modernwearstudio if:

• The delivery address is invalid
• Delivery attempts are unsuccessful
• The package is refused by the recipient
• The package remains unclaimed
• Carrier delivery requirements are not met

If a shipment is returned to us for reasons attributable to the customer, the customer may be responsible for additional shipping charges associated with reshipment.

Original shipping fees are generally non-refundable once a shipment has been dispatched.

Multiple Item Orders

Orders containing multiple items may occasionally be shipped separately depending on:

• Product availability
• Warehouse inventory location
• Package size limitations
• Carrier shipping requirements

Customers may receive separate tracking numbers if an order is fulfilled in multiple shipments.

No additional shipping fees will be charged for split shipments unless otherwise communicated.

Incorrect or Missing Items

If customers receive incorrect products or if items are missing from an order, they should contact Modernwearstudio as soon as possible after delivery.

Please include:

• Order number
• Description of the issue
• Supporting photos if applicable

We will review the matter and work toward an appropriate resolution.

Shipping Restrictions

Certain products or destinations may be subject to shipping limitations based on:

• Carrier restrictions
• Regional regulations
• Delivery accessibility
• Security considerations

Modernwearstudio reserves the right to cancel or refuse shipments that cannot be fulfilled safely or legally.

Customers will be notified if a shipping restriction affects their order.

Risk of Loss & Transfer of Responsibility

Ownership and responsibility for products transfer to the customer once the order has been delivered to the shipping address provided at checkout.

Customers are encouraged to ensure delivery locations are secure and accessible to reduce the risk of theft or misplaced packages.

Fraud Prevention & Order Verification

For security purposes, Modernwearstudio may review orders for fraud prevention and payment verification before shipment.

Additional verification steps may include:

• Billing confirmation
• Identity validation
• Address verification
• Payment authorization checks

Orders flagged for verification may experience temporary processing delays.

Modernwearstudio reserves the right to cancel orders suspected of fraudulent activity.

International Shipping

At this time, shipping availability may be limited depending on destination and carrier support.

International customers are responsible for any applicable:

• Customs duties
• Import taxes
• VAT charges
• Clearance fees
• Government-imposed charges

Delivery timelines for international shipments may vary significantly depending on customs processing and destination country regulations.

Carrier Delivery Exceptions

Once a package is transferred to USPS, UPS, FedEx, or another delivery carrier, shipping operations are managed by the carrier network.

Carrier-related delivery exceptions may include:

• Delivery attempt failures
• Access restrictions
• Weather disruptions
• Transportation interruptions
• Mechanical issues
• Routing delays

Modernwearstudio will make reasonable efforts to assist customers with shipment investigations when necessary.

Holiday Shipping Notice

During peak shopping seasons, holidays, and promotional periods, processing and delivery times may be extended due to increased shipping volume.

Customers are encouraged to place orders early during holiday periods to reduce the likelihood of delays.

Estimated delivery dates during high-volume periods are not guaranteed.

Customer Support

Modernwearstudio values clear communication and responsive customer service. Our support team is available to assist customers with shipping-related inquiries, tracking updates, and delivery concerns.

Contact Information

We aim to respond to customer inquiries within a reasonable timeframe during active support hours.

Policy Updates

Modernwearstudio reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to stay informed about current shipping terms and procedures.

Continued use of our website following policy updates constitutes acceptance of the revised Shipping Policy.

Thank you for shopping with Modernwearstudio. We appreciate your trust and remain committed to providing dependable shipping services and a professional customer experience.